Major Incident Management Lead

The Lead Major Incident Manager at The Co-operative Bank is responsible for commanding the most severe incidents affecting customers, colleagues, or regulatory obligations across the group. They lead the management of high-impact incidents, coordinating rapid resolution and stakeholder communication. The role involves acting as incident commander during high‑risk, multi‑supplier incidents and guiding technical resolution strategies while managing risks. Additionally, the manager mentors other incident managers, develops incident response frameworks, and enhances organisational readiness. This senior leadership position requires calm authority, strategic judgement, and the ability to foster psychological safety within the team. The role offers a hybrid working model, requiring 2–3 days onsite, with occasional travel and out-of-hours responsibilities.