Customer Service Agent – Reading

A Customer Service Agent handles inbound customer enquiries relating to water and wastewater services, providing solutions and support efficiently. The role involves gathering information, updating customers, and recording issues using tools like Salesforce and AWS. Candidates are expected to have strong communication, problem-solving, and organisational skills, with an ability to work in a fast-paced environment. The position offers hybrid working with shifts between early morning and late evening, including weekends and bank holidays, supported by comprehensive on-site training. Employees will be part of a leading water company, dedicated to community service and environmental sustainability, with opportunities for career development and benefits. The role requires a collaborative attitude, IT proficiency, and enthusiasm for customer care, contributing to community wellbeing and operational excellence.