IT Problem Manager – Anywhere

The IT Problem Manager is responsible for managing and developing Problem Management processes within a complex IT environment, using ITIL frameworks and ITSM platforms. The role involves leading root cause analyses, coordinating technical and supplier teams, and driving continuous service improvements. Candidates should possess strong analytical skills, stakeholder management abilities, and experience with problem and incident management practices. Technical expertise should include knowledge of ITIL, ITSM tools, and service data analysis. The position requires excellent communication skills, with an emphasis on collaboration and customer focus. This role supports vital public services through improved technology resilience and organisational performance.