Desktop Support Specialist – Chesterfield
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仕事内容
A Desktop Support Specialist provides both onsite and remote technical support to end users, ensuring smooth operations and incident resolution. The role involves managing support tickets, adhering to ITIL processes, and collaborating with third-party vendors to maintain service quality. Candidates should possess experience with Windows, Microsoft 365, and troubleshooting alongside strong communication skills. Additional responsibilities include supporting system changes, monitoring security, maintaining documentation, and managing IT peripherals using ServiceNow. The position requires the ability to work under pressure, prioritise tasks, and engage effectively with stakeholders. It is mainly based on-site with a flexible schedule to support organisational and operational needs.
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