Customer Service Advisor – Derby

A customer service advisor provides support to customers by answering queries, resolving issues, and finding suitable solutions in a fast-paced logistics setting. The role requires confidence, care, and professionalism in interactions and ownership of customer engagements to ensure high-quality service. Candidates should have experience in call centres and sales, including upselling, and must meet specific background requirements such as UK residency and a clean DBS check. Technical skills include call handling, customer relationship management, and basic IT proficiency. The position offers professional development opportunities and the chance to work in an international logistics environment.