Hotel Duty Manager – Harrow

The Duty Manager oversees daily hotel operations, assisting guests, leading staff, and ensuring service quality. They support reception, housekeeping, and restaurant teams, handling guest issues, supervising shifts, and maintaining safety standards. Candidates should be confident decision-makers, team-oriented, and calm under pressure. Experience from customer service, retail, or hospitality leadership roles is valuable, with responsibilities including staff coaching and problem resolution. The role involves working on the floor during shifts, requiring hands-on leadership and flexibility. This position offers career development opportunities into hotel management, providing a permanent contract and comprehensive training.