Operations Manager – Coventry

The Operations Manager oversees the customer support team, ensuring operational efficiency and high service standards. They manage daily operations, implement strategic initiatives, and foster a positive work environment. The role involves analysing performance metrics, identifying trends, and making data-driven decisions to enhance customer satisfaction. They develop and optimise customer support processes, manage relationships with other departments, and ensure compliance with regulations. The position requires strong leadership, strategic planning, and technical skills, with experience in regulated customer service environments. The ideal candidate will possess excellent communication, problem-solving, and organisational abilities.