Customer Service Agent – Stockport

A customer service agent in Stockport handles customer enquiries via telephone, ticketing systems and online chats, providing support for order queries, cancellations and refunds. The role involves investigating customer concerns, resolving complaints professionally and maintaining accurate records across various systems. Applicants should have previous experience in customer service, strong communication skills and the ability to handle multiple priorities in a busy environment. Familiarity with e-commerce, order management or social media platforms is advantageous, along with the flexibility to work evenings and weekends during peak periods. The position offers progression opportunities, bonuses, staff discounts and a dynamic working environment.