Site Support Specialist

A Site Support Specialist in Toronto provides first and second line technology support for hardware and software within a legal firm setting. They handle installation, repair, and support of Windows OS, desktops, laptops, and peripherals, including imaging and deployment. The role involves troubleshooting network issues, supporting mobile devices and telephony, and maintaining accurate equipment inventories. Candidates are expected to have relevant technical qualifications, experience with enterprise systems, and strong customer service skills. Collaboration across IT teams and proactive communication with users are essential for success in this position. The role requires a commitment to firm-wide initiatives and delivering excellent end-user support.