Regional Manager of Field Operations

A regional manager of field operations leads and manages IT service delivery, technical teams and customer relationships within a designated area. The role involves resource planning, performance monitoring, incident management and process improvement to ensure high service standards. The position requires a strong technical background, leadership skills and experience managing dispersed teams in a support environment. Responsibilities include staff development, operational reporting, stakeholder engagement and escalation management. The role demands excellent communication skills, technical knowledge in networking, cloud computing, cybersecurity and a UK driving licence for regional travel. The role is integral to maintaining service excellence across educational and organisational settings.