Senior Compliance and Complaints Lead

The senior compliance and complaints lead is responsible for managing the complaints process and compliance functions within the organisation. The role involves guiding first-line teams, assessing compliance risks, and implementing policies across various business lines. The ideal candidate should possess strong leadership skills, knowledge of compliance regulations, and experience in complaints management. Knowledge of technical compliance tools and risk management techniques is essential. The role requires collaboration with stakeholders and the ability to influence compliance culture within a hybrid working environment.