Customer Service and Tourist Information Manager

The role involves delivering excellent customer service and providing visitors with detailed information about local attractions, events, and SDX initiatives. The manager will oversee staff at the makers market, ensuring high standards of service and effective customer interactions. They are expected to develop knowledge of local tourism, train teams, and work closely with marketing to promote locations and initiatives. Monitoring customer satisfaction and resolving issues efficiently are key responsibilities. Excellent communication, interpersonal skills, and experience in tourism or hospitality management are required. The position is part-time, based in person, with a focus on weekends and one day a week in Edinburgh.