Guest Service Manager – Nottingham

A Guest Service Manager inspires a multi-skilled team across all guest-facing areas, including Front Office, Food & Beverage, and Meetings & Events. The role involves driving service excellence, managing guest feedback, and resolving issues efficiently, while ensuring safety and operational standards are maintained. The manager monitors performance KPIs, maximises sales opportunities, and manages costs and resources effectively. Collaboration with other hotel departments is essential to ensure seamless guest experiences. The role requires leadership, communication skills, and a desire for professional growth across all hotel operations. Full training is provided to develop skills for future roles in hotel management.