Customer Service Representative – Airdrie

A customer service representative at Dawn Direct is responsible for managing customer relationships, promoting company services, and supporting sustainability efforts. They handle customer inquiries, record feedback, and resolve issues promptly to enhance customer experience. The role involves analysing customer purchasing patterns, identifying sales gaps, and pursuing new business opportunities through telesales activities. Candidates should possess experience in customer relationship management and strong communication skills, with proficiency in Microsoft Office. The position requires organisational ability, teamwork, and the capacity to handle multiple tasks effectively. This role offers the opportunity to contribute to a family-oriented company committed to business growth and customer satisfaction.