IT Support Specialist – Framingham

An IT Support Specialist II is responsible for providing second-line technical support for clinical and business applications, Microsoft 365, identity management, and endpoint services. They troubleshoot complex issues, implement automation and runbooks to optimise operations, and administer tenant and identity services. The role requires strong problem-solving skills, familiarity with technical environments involving Microsoft cloud services, and the ability to collaborate effectively across teams. The position involves managing support tickets, performing system updates, and documenting procedures to ensure continuous service improvement. Technical knowledge should include Microsoft 365, identity management, automation tools, and endpoint security, with an emphasis on efficient problem resolution and operational excellence.