Desktop Support Specialist – Chesterfield

A desktop support specialist provides onsite and remote technical assistance to users, resolving hardware and software issues with a focus on Windows and Microsoft 365 environments. The role involves triaging incidents, helping implement changes, maintaining IT peripherals, and following ITIL processes to ensure service quality. Candidates should possess strong diagnostic skills, experience working in support environments, and effective communication abilities. Knowledge of network features, ticketing systems, and third-party vendor interaction are also essential. The role includes contributing to security practices, managing assets, and generating reports for stakeholders in a dynamic, high-volume support setting.