Customer Service Agent – Altrincham

A customer service agent provides support primarily over the phone, handling a high volume of inbound and outbound calls from older clients, understanding their individual needs, and clearly explaining services in a patient and empathetic manner. The role involves maintaining accurate CRM records, qualifying enquiries, and booking appointments for further assistance. Candidates should possess prior experience in a contact centre, call handling, or customer service environment, with exceptional communication skills and a compassionate approach. Familiarity with sectors like insurance, healthcare, or financial services is advantageous but not essential. The position offers career progression, the possibility of overtime, and a chance to make a meaningful difference through excellent service delivery.