Service Desk Engineer - Whiteley

A Service Desk Engineer provides technical support for cloud telephony and connectivity systems, managing incidents and support tickets to meet SLA commitments. The role involves troubleshooting issues, providing customer updates, raising cases with third-party suppliers, and supporting major incidents with technical updates. Candidates should have troubleshooting skills, experience in support environments, and knowledge of cloud telephony and networking concepts. They will work closely with teams across operations, customer experience, product, and sales to ensure excellent service delivery. Technical skills like LAN/WAN, SIP, and cloud solutions are essential, alongside a customer-focused attitude. The position requires managing multiple priorities under pressure with proactive communication and problem-solving abilities.