Customer Service and Order Management Specialist – Bradford

The role involves being the primary contact for a portfolio of e-commerce customers across UK and EMEA regions, building and maintaining customer relationships and engaging with stakeholders daily. It requires troubleshooting and root cause analysis using TecCom and SAP systems to resolve issues efficiently. The job includes close collaboration with team leaders, sales managers, and other departments to support e-business growth and uphold high customer service standards. Responsibilities encompass managing order to shipment processes, handling customer inquiries, updating records, and liaising with logistics and finance teams. The candidate should possess experience in customer service, strong communication and analytical skills, and be proficient in ERP and MS Office, with a proactive approach to independent work and continuous learning.