Operations Manager – Toronto

The operations manager oversees daily floor activities ensuring timely delivery and quality of AV services in a hospitality environment. They supervise staff, manage workflow, and control inventory to optimise efficiency and safety. Customer satisfaction is central, with responsibilities including client interactions and onsite oversight. They promote professional development, handle HR issues, and ensure team adherence to standards and policies. The role requires leadership skills, audiovisual technical knowledge, and proficiency with computer software. Work involves irregular hours in a hotel or convention centre environment, with exposure to noise, heights, and outdoor elements.