IT Support Specialist – Newcastle upon Tyne

The IT Support Specialist role involves delivering technical support by resolving hardware, software, and network issues while maintaining service quality and customer satisfaction. The position requires diagnosing problems, supporting users remotely or on-site, and managing peripherals such as printers and laptops. Excellent communication skills are essential for explaining technical information clearly and maintaining positive customer relations. The role also includes operational responsibilities like ticket prioritisation, documentation, and support during busy periods. Candidates should ensure accurate completion of expense and overtime submissions and participate in team coordination to meet service expectations. The role is based in person in Newcastle upon Tyne, with a salary range of £28,000 to £30,000 per year.