Customer Service Representative – Shipley

A Customer Service Representative in Shipley plays a vital role in providing outstanding customer support and resolving enquiries promptly. They handle inbound calls, emails, webchat, and social media interactions, maintaining a professional and empathetic approach. Responsibilities include logging complaints, supporting via digital channels, and collaborating with teams to ensure seamless customer experiences. The role requires strong communication skills, organisation, and confidence with Microsoft Office and social media platforms. Candidates should have at least two years' experience in customer service, with GCSEs or NVQ Level 2-3 preferred. This position involves working Monday to Friday, 8am to 6pm, with a rotational schedule, offering a salary of £26,277.50 with potential progression to £30K+ OTE based on KPIs.