IT Service Management Senior Business Analyst

The role supports the delivery of efficient and effective IT Service Management processes within the global centre in Manchester. It involves developing expertise in ITSM processes, analysing the impact of changes, and identifying opportunities for improvement to meet business needs and industry standards. The analyst will collaborate with process owners and stakeholders across IT, business services, and legal teams to enhance process efficiency and ensure proper documentation. Technical skills required include knowledge of ServiceNow, ITIL standards, and experience in process mapping and documentation. Strong communication, analytical, and stakeholder management skills are essential for successful performance in this role. Demonstrated ability to promote continual service improvement and maintain positive supplier relationships is also important.