Desktop Support Specialist – Chesterfield

The Desktop Support Specialist provides technical assistance to end-users, troubleshooting Windows and Microsoft 365 applications in a predominantly onsite environment at Chesterfield. The role involves managing incident resolution, supporting third-party vendors, and following ITIL processes to ensure service continuity. The specialist maintains hardware and software assets, monitors security practices, and provides user training and support in a busy support environment. Strong communication skills and technical knowledge of Windows operating systems, Microsoft 365, and support procedures are essential for success. Experience with technical documentation, stakeholder engagement, and third-party management are also required for this role.