Technical Support Specialist – Richmond Hill

A Technical Support Specialist at OpenText provides technical assistance to clients via various communication channels, diagnosing and resolving complex IT issues across on-premises, cloud, and hybrid environments. The role involves collaborating with cross-functional teams to troubleshoot, document solutions, and contribute to knowledge bases. Candidates are expected to have strong diagnostic skills, experience with Linux/UNIX, basic scripting, networking fundamentals, and knowledge of enterprise databases and cloud services. The position demands excellent communication, the ability to handle multiple priorities, and a proactive approach to client service. Flexibility for on-call support is required, and mentoring team members is part of the role. The specialist maintains current technical knowledge, supports client success, and builds strong professional relationships.