Customer Service Advisor

A customer service advisor in Birmingham provides empathetic support across multiple channels, resolving complex issues related to fraud and financial difficulty. The role requires strong communication skills, resilience, and the ability to adapt quickly to different customer needs. Responsibilities include case investigation, trend analysis, and support with self-service tools, while maintaining regulatory standards. Key skills involve problem-solving, active listening, and confidentiality. The role is full-time, with weekend shifts and hybrid working options after initial training and probation. It offers a competitive salary, benefits, and opportunities for professional growth.