Spa Manager – Suffolk

A Spa Manager is responsible for the daily operations and overall performance of the spa at a luxury hotel, ensuring high standards of service and customer satisfaction. They lead, motivate, and develop a team of therapists and spa professionals while managing treatments, facilities, memberships, retail, bookings, and commercial performance. The role involves overseeing staff rotas, training, performance, health and safety standards, and maintaining the spa environment to reflect luxury standards. They monitor and drive revenue, treatment sales, memberships, and retail performance, while building strong relationships with guests, members, and clients. The Spa Manager works closely with hotel management to deliver a seamless luxury experience and identifies opportunities for service improvements and profitability. Candidates should have experience in spa management or hospitality leadership, with a passion for luxury service and team development, and be knowledgeable about treatments, products, and hotel operations.