Internal Account Manager - Newcastle

An internal account manager manages and develops existing customer accounts, fostering long-term relationships to enhance customer retention and satisfaction. The role involves handling contract renewals, identifying opportunities for upselling, and maintaining regular contact with clients to ensure their needs are met. Proficiency in using CRM systems like HubSpot and collaborating with internal teams are essential to deliver high-quality service. Candidates should have experience in account management, sales, or customer success, along with strong communication skills and organisation. Technical skills required include CRM knowledge, IT literacy, and possibly customer service certifications. The position offers a full-time, permanent role with opportunities for professional growth in a supportive environment.