Customer Account Manager – Liverpool

A Customer Account Manager is responsible for supporting customers throughout the loan process, from initial enquiry to full lifecycle management. The role involves establishing customer requirements, assessing affordability, processing loan agreements, and ensuring positive outcomes through excellent communication skills both over the phone and face to face. Candidates should demonstrate strong rapport-building and attention to detail, with a focus on delivering excellent customer service. The position offers full training, support from senior management, and a salary with a bonus scheme. Benefits include private healthcare, pension contributions, holiday entitlements, retail discounts, and charity volunteering days. The role fosters a customer-focused environment and values team collaboration, target achievement, and personal development.