Claims Customer Service Representative – Aberdeen

A claims customer service representative manages calls related to life assurance, investments, and pension plans, providing support and information to clients. They handle claims involving health, disability, or bereavement, gathering medical evidence and making assessments according to policies and regulations. The role requires experience in pensions, life insurance or investment sectors, with strong communication, problem-solving, and technical skills. Familiarity with FCA regulations, data protection, and fraud detection is essential, along with accuracy in documentation review. Candidates should be able to explain complex concepts clearly and adapt to changing priorities in a technology-driven environment. The position promotes diversity and offers development opportunities, with a focus on delivering empathetic customer outcomes.