IT Services Manager

An IT Services Manager in London leads daily technology support across multiple sites, ensuring incident resolution and stakeholder communication. The role involves managing teams, overseeing incident and request handling, and maintaining operational standards using ITIL practices, with hands-on experience in platforms like Freshservice and IT Glue. Responsibilities include service catalogue management, change governance, vendor relations, and maintaining security compliance, supporting continuous service delivery. Strong leadership and communication skills are essential to coordinate responses to incidents and report performance to senior stakeholders. The position demands operational rigour, customer focus, and a comprehensive understanding of support environments to improve team morale and service levels.