Onsite 2nd Line IT Support Specialist

The role involves providing Level 2 IT support for key incidents, addressing issues related to desktops, servers, and networks. The incumbent will mentor 1st line engineers, develop run books, and contribute to enhancing service delivery processes. Strong technical skills in Microsoft 365 and Windows operating systems are essential, along with excellent communication and customer-facing abilities. The position requires hands-on experience in troubleshooting and technical problem-solving within an on-site environment. The candidate should be proactive, adaptable, and capable of working effectively within a team to ensure high-quality IT services.