Customer Service Representative – Glasgow

A Customer Service Representative in Glasgow manages customer accounts and responds to enquiries via phone and written communication, ensuring accuracy and adherence to procedures. They process changes to customer static data and escalate potential issues promptly. The role requires excellent communication, banking experience, and problem-solving skills, as well as proficiency with MS Office. The representative builds relationships with customers and colleagues, contributing to service improvements and staying updated on products and terms. Works as part of a team, maintaining a customer-focused approach in a fast-paced environment. Knowledge of financial services and analytical skills are essential for success.