Operations / Business Consultant – Norwich

The role involves leading a complete operational and performance turnaround for a call centre, diagnosing current performance issues, refining sales methodologies, and implementing growth strategies. The candidate will establish metrics, optimize dialler systems, and manage inbound and outbound teams to enhance efficiency. Responsibilities include re-energising the team through active management, coaching, and performance tracking, along with redesigning incentive structures to motivate staff and attract top talent. A deep senior leadership background, preferably in sales within a call centre, is essential, as well as proven success in transforming underperforming teams into high-yielding operations. The role demands a hands-on, decisive leader capable of setting high standards directly on the floor and driving process improvements. This is a full-time position involving an initial three-month temporary assignment with potential extension, located in Norwich.