IT Support Specialist – York

An IT support analyst role in York involves providing 1st and 2nd line support for hardware, software, and user access issues within a diverse technology environment. The position requires logging, prioritising, and resolving service requests and incidents, as well as configuring and deploying laptops, devices, and user accounts. Candidates should be familiar with Microsoft environments, endpoint management, and routine system maintenance, with experience supporting device rollouts, migrations, and upgrades. The role also involves escalating complex issues, contributing to IT documentation and knowledge sharing, and supporting IT projects. Essential skills include troubleshooting, basic networking, and familiarity with Azure, Intune, and Microsoft Defender, as well as good communication skills and an organised, proactive approach.