Senior IT Service Manager

A Senior IT Service Manager is responsible for defining and designing support models for IT services across the digital landscape, implementing strategies to optimise platform stability and performance. The role requires managing service lifecycle processes and ensuring excellent service quality within an infrastructure technology environment. Candidates should be familiar with service management frameworks like ITIL and tools such as ServiceNow, demonstrating experience in multi-supplier landscapes. Building and maintaining strong relationships with senior stakeholders, suppliers, and IT managers is essential for success. The position involves promoting best practices and driving innovation within the digital community, ensuring effective delivery and continuous improvement of IT services. This role offers an opportunity to lead complex service management initiatives in a dynamic environment, utilising technical expertise and leadership skills.