Operations Manager - Edinburgh

The Operations Manager at Hotel Co 51 oversees daily hotel operations, supporting the General Manager in delivering excellent guest service and managing staff. This role involves hands-on leadership, including handling guest complaints, managing food and beverage outlets, and ensuring safety standards. Candidates must have extensive hotel management experience and strong team leadership skills, with proficiency in property management and point of sale systems. The position demands excellent communication skills in English and a proactive, energetic attitude. Responsibilities include maintaining brand standards, promoting guest relations, and supporting brand loyalty programs. The role requires a practical understanding of food safety, licensing laws, and event management to uphold high service standards.