Customer Service Representative - Birmingham

A customer service representative is sought to support visa application processing at an office in Birmingham. The role involves greeting and assisting clients, supporting form completion, collecting biometric data, and managing administrative procedures using computer systems. The candidate must handle queries professionally and maintain a positive customer experience while following structured workflows. Proven experience in customer-facing roles, strong communication, and the ability to stay calm under pressure are essential skills. A valid DBS certificate and immediate availability are required to meet operational needs. The position offers a temporary contract with the possibility of extension within a supportive team environment.