Key Account Manager - Commercial - United Kingdom

The Key Account Manager manages a portfolio of major commercial accounts in the UK, focusing on retention, growth, and client satisfaction. They coordinate onboarding processes and implement strategies for upselling and cross-selling the company's solutions. Regular engagement with senior decision-makers and stakeholders is essential, along with conducting account reviews and providing market insights. The role requires collaboration with various internal teams to optimise client success and contribute to segmentation strategies. Proficiency with tools such as Salesforce, Gong, Slack, and Google Workspace is important to support account development activities. Candidates should demonstrate significant SaaS or digital account management experience and have strong negotiation, communication, and stakeholder engagement skills.