Part-Time Call-Centre Agent

A part-time call-centre agent role involves handling customer enquiries via telephone and email, ensuring prompt resolutions and maintaining high service standards. The role requires excellent communication skills, attention to detail, and experience with customer service systems. Employees will manage inbound queries, adhere to service level agreements, and accurately record interactions while collaborating with team members to deliver exceptional support. The position involves technical skills such as proficiency in customer service software and basic Microsoft Office applications. A thorough training programme will prepare individuals for remote work, with ongoing support to meet key performance indicators. The role offers career progression and a supportive work environment within the insurance sector.