Hotel Duty Manager

The hotel duty manager in Birmingham is responsible for leading shift operations across departments such as reception, housekeeping, and food services to ensure guest satisfaction and smooth running of the hotel. They support and coach team members, resolve guest issues, and maintain safety standards while managing busy periods. Previous experience in customer-facing leadership roles, such as retail or hospitality, is advantageous, though hotel experience is not required. The role demands confidence in decision-making, strong people skills, and the ability to stay calm under pressure. The position offers permanent employment, full training, career progression, and various employee benefits. It is suitable for individuals who enjoy dynamic environments and taking ownership of tasks.