Operations Service Manager

The Operations Service Manager is responsible for managing day-to-day operations, overseeing service quality, and leading the engineering team across multiple accounts. They ensure adherence to SLAs, optimise capacity planning, and facilitate process improvements based on pattern analysis. The role includes conducting reviews, maintaining documentation, and collaborating on platform enhancements to support operational excellence. The candidate should possess strong leadership, technical, and commercial skills, with experience in managing technical teams and service quality. This hybrid position requires presence in Bristol three days a week, with occasional site visits, offering a salary of £65,000 to £80,000.