Front of House Manager – Edinburgh

The Front of House Manager at the hotel reports to the Hotel Manager and is responsible for overseeing the daily operations of departments such as Reception, Nights, and Food and Beverage. They lead, develop, and motivate the front office team, ensuring high standards of guest service and compliance with company policies. The role involves managing schedules, handling guest feedback, and collaborating with other departments to enhance the guest experience. The manager is expected to handle personnel management tasks including training, performance reviews, and conflict resolution. Technical skills required include team leadership, scheduling, and inventory management, along with strong communication and guest relations abilities. A passion for hospitality and continuous improvement in service standards are vital for success in this position.