Customer Service Advisor – Carryduff

The role involves assisting customers via calls and emails, providing product advice, updating order statuses, managing warranty claims, and maintaining accurate records using Shopify and support tools. The successful candidate will use AI tools to streamline responses and be positive, helpful, and quick-thinking. A warm, patient manner is essential for communicating with busy parents and handling sensitive situations. Organised, reliable, and adaptable individuals are suited for this position, which can accommodate candidates with or without prior experience. The role is based on-site, requiring commuting flexibility within the UK, with full training provided on product range and support systems.