Guest Services Manager – Rotherham

The Guest Services Manager oversees the smooth operation of guest services, working closely with departments to improve service quality. They are responsible for responding to guest requests promptly and innovating to enhance the guest journey. The role involves setting high standards for service excellence and inspiring the guest service team to uphold company values. Leadership skills and a service-oriented attitude are essential for this position, which also aims to foster a sales culture within the department. Technical skills include managing guest relations and team leadership within a hotel environment. This role reports directly to the Hotel Manager and is based at a hotel in Rotherham.