Service Desk Manager – Huddersfield

The Service Desk Manager in Huddersfield leads and supports support desk and field engineering teams, focusing on technical support, incident management, and service quality. They facilitate team development through coaching, feedback, and performance reviews while ensuring workloads align with SLAs. The role involves technical leadership in ticket resolution, fault diagnosis, and incident handling, including critical outages and security compliance. The manager supports various core service areas such as remote management, security, and infrastructure, maintaining high standards and best practices. Strong knowledge of network, security, infrastructure, and Microsoft ecosystems is essential, along with leadership experience in fast-paced IT environments. The position requires excellent communication skills, a people-first approach, and the ability to collaborate across technical and non-technical teams.