Senior Client Experience Manager – Almondsbury

The Senior Client Experience Manager at WestSpring IT Limited is responsible for managing and developing existing client accounts within the IT, SaaS or tech sectors, ensuring high levels of customer satisfaction and growth. They will build strategic plans, identify opportunities for upselling and cross-selling, and work closely with technical teams to deliver excellent service. The role involves maintaining strong client relationships, presenting solutions, and managing account plans to achieve revenue targets. Candidates are expected to have experience in IT, SaaS or related industries, with a track record of achieving sales and profit goals. Strong communication, negotiation, and relationship-building skills are essential for success. The position offers dynamic work in a supportive environment, with opportunities for professional development.