Customer Service Agent – Walsall

The customer service agent is responsible for managing inbound and outbound calls, responding to customer inquiries, and providing professional assistance at all times. They maintain accurate records of interactions, assist with administrative duties, and support the team with reporting and correspondence. The role requires strong communication, organisational, and problem-solving skills, with proficiency in Microsoft Office and CRM systems. The agent must handle customer issues patiently, escalate complex problems appropriately, and uphold company policies and standards. A minimum of one to two years' experience in a relevant role is necessary, with prior administrative and database management skills preferred. This position promotes career development with ongoing training, a collaborative team environment, and opportunities for advancement.