Internal Account Manager – Newcastle

An internal account manager is responsible for managing and expanding a portfolio of client accounts, ensuring a high level of customer satisfaction and retention. They handle contract renewals, identify opportunities for upselling, and build strong, lasting relationships through regular communication. The role requires proficiency with CRM systems like HubSpot and close collaboration with internal teams to enhance the customer experience. Candidates should have experience in account management, internal sales, customer success or business development, along with organisational skills and good IT capabilities. The position offers a competitive basic salary with bonus, pension, and ongoing career development opportunities. It is based in Newcastle and involves full-time, permanent employment.