Call Centre Agent – Birkenhead

A Call Centre Agent in Birkenhead engages with members of the public through inbound and outbound calls, negotiating payment solutions for debts and setting suitable repayment arrangements. The role involves handling challenging conversations, demonstrating resilience, and maintaining excellent organisational skills. Candidates should have strong negotiation and interpersonal skills, with experience in sales or target-driven roles preferred. The position offers ongoing training, mentorship, and career progression, with the potential to earn substantial bonuses and OTE over £30,000. It requires candidates to pass a BPSS check and work in a fully in-person environment. The organisation values ethical service, innovation, and collaboration, fostering a supportive work culture.